Don't be! In actual fact you're not actually moving away from BT. When you signup for Home Complete, Vispa notify BT that you are switching to Vispa. BT will raise your final bill and agree a date to seamlessly switch your line. BTOpenreach will still take care of your line in the event of any problems.

Our peak hours are between 08:00 and 23:59 and any data uploaded or downloaded during these times will count towards your monthly usage allowance. Any additional usage during peak times will incur a �0.99p per Gb charge. Outside of peak hours (midnight to 07:59) usage is unlimited. You can keep track of your usage by logging into our MyAccount area where you will find extensive daily statistics and usage graphs. We also send a weekly usage statement to your email address just to keep you informed. Any additional usage is calculated and charged on your following month's bill. If you are regularly exceeding your monthly usage allowance you may upgrade at any time.

As Vispa is a wholesale partner of BT, we buy their products and services at discount which enables us to offer better rates to our customers. For a complete list of call charges, click here. Each month we allow you a set amount of free calls to 01, 02 & 03 numbers.

All our staff are based at our offices in Cheshire and are highly experienced in dealing with every aspect of the services that Vispa provide. We have access to all the necessary supplier tools to enable the resolution of any problem in the quickest time possible without the need to involve a third party.

Almost all routers purchased within the last two years will support ADSL2+ however we do recommend that you double check on the manufacturer's website. If you are in doubt, please contact our support team who will be happy to find the information for you. Vispa currently recommend Thomson and Netgear routers which are available to purchase at a discounted rate upon ordering.

Existing customers may upgrade to any of our tariffs however there is a one off £15.00 charge which covers any line re-grade that may be required. This fee may be waived if you agree to be placed on a three month contract.

Should you wish to join Vispa and your telephone line isn't on the BT network, there is a one-off charge of £39.99 to transfer your line back to BT's network.

Our contract term on Home Complete is twelve months which is standard in all phone line services.

VispaTalk is a 'phone call over broadband' service from Vispa. You can either use our free VispaTalk PC software with a simple headset, your own VOIP phone or purchase one from www.vispashop.com. We recommend the Siemens Gigaset Cordless Dect & VOIP phone! The advantage of VispaTalk is that telephone calls are far cheaper when made over your broadband. Local and National calls are from as little as 1p & international also starting at 1p.

A cease charge of £29.64 will apply if you either cancel your broadband service (where BT stops broadband), cancel your phone line, or move ISP without using a migration authority code (MAC code). This charge is simply the opposite to the broadband activation charge but should you decide to move ISP, use the MAC key!