Installation is £80.00 + VAT.
The installation fee includes a BTOpenreach Engineer visiting your premises to install a new face plate on your master telephone socket and a VDSL2 router that you can connect your equiptment too.

As with all Broadband services, speed depends on a variety of factors such as distance from the exchange and cabinet, telephone line quality, internal wiring and choice of router. Our availability checker will give you a good idea on what speed your line is capable of achieving.

Our peak hours are between 08:00 and 23:59 and any data uploaded or downloaded during these times will count towards your monthly usage allowance. Any additional usage during peak times will incur a £0.99p per Gb charge. Outside of peak hours (midnight to 07:59) usage is unlimited. You can keep track of your usage by logging into your MyAccount area where you will find extensive daily statistics and usage graphs. We also send a weekly usage statement to your email address just to keep you informed. Any additional usage is calculated and charged on your following month's bill. If you are regularly exceeding your monthly usage allowance you may upgrade at any time.

All our staff are based at our offices in Cheshire and are highly experienced in dealing with every aspect of the services that Vispa provide. We have access to all the necessary supplier tools to enable the resolution of any problem in the quickest time possible without the need to involve a third party.

In order for your FTTC connection to work you will need to replace your existing ADSL router. Any router with an Ethernet WAN port will work with the FTTC service provided that it supports PPPoE. These types of routers are also known as Cable Routers. Vispa recommends the Netgear WGR614. These are available to purchase from the Vispa shop at www.vispashop.com

Existing customers may upgrade to any of our FTTC tariffs. The standard install cost is £80.00 + VAT

Should you wish to join Vispa and your telephone line isn’t on the BT network, there is a one-off charge of £33.32 (ex VAT) to transfer your line back to BT’s network. This is in adition to the installation fee.

Our contract term on Business FTTC is twelve months.

VispaTalk is a 'phone call over broadband' service from Vispa. You can either use our free VispaTalk PC software with a simple headset, your own VOIP phone or purchase one from www.vispashop.com. We recommend the Siemnens Gigaset Cordless Dect & VOIP phone! The advantage of VispaTalk is that telephone calls are far cheaper when made over your broadband. Local and National calls are from as little as 1p & international also starting at 1p.

A cease charge of £24.74 (ex vat) will apply if you either cancel your broadband service (where BT stops broadband), cancel your phone line, or move ISP without using a migration authority code (MAC code). This charge is simply the opposite to the broadband activation charge but should you decide to move ISP, use the MAC key!