Ancillary Charges

Below you will find details of any possible ancillary charges that relate to ADSL, SDSL, FTTC & Line Rental. All prices include VAT

Divider Features
ADSL Activation (5 working day lead time)
ADSL Fast Track Activation (2 working day lead time)
ADSL Order Cancellation (up to point of no return)
ADSL Cease
ADSL Engineer Special Faults Investigation
ADSL Engineer Early Morning Appointment (7am to 8am Mon-Fri excluding public holidays)
ADSL Engineer Evening Appointment (6pm to 9pm Mon-Fri excluding public holidays)
ADSL Missed Appointment Charge
ADSL Re-appointment Charge
ADSL Regrade
FTTC Standard Installation (5 working day lead time)
FTTC Order Cancellation (up to point of no return)
FTTC Fast Track Activation (2 working day lead time)
FTTC ISP Migration (FTTC to FTTC)
FTTC Reverse Regrade (FTTC to ADSL)
FTTC Cease
FTTC Engineer Special Faults Investigation
FTTC Engineer Early Morning Appointment (7am to 8am Mon-Fri excluding public holidays)
FTTC Engineer Evening Appointment (6pm to 9pm Mon-Fri excluding public holidays)
FTTC Missed Appointment Charge
FTTC Re-appointment Charge
FTTC VDSL Modem (new or replacement) (plus £5 p&p)
SDSL Activation (5 working day lead time)
SDSL Fast Track Activation (2 working day lead time)
SDSL Order Cancellation (from point of no return)
SDSL Cease
SDSL Engineer Special Faults Investigation
SDSL Engineer Early Morning Appointment (7am to 8am Mon-Fri excluding public holidays)
SDSL Engineer Evening Appointment (6pm to 9pm Mon-Fri excluding public holidays)
SDSL Missed Appointment Charge
SDSL Re-appointment Charge
SDSL Re-grade Charge
£47.75
£130.00
£29.00
£29.68
£195.00
£16.80
£16.80
£105.00
£18.00
£13.20
 
£90.00
£29.00
£190.00
£60.00
£47.00
£29.64
£195.00
£16.80
£16.80
£105.00
£21.29
£39.00
 
£399.00
£180.00
£85.00
£29.64
£195.00
£16.80
£16.80
£105.00
£18.00
£120.00
Divider Features
Supply of New Residential Line (per line)
Supply of New Business Line (per line)
Start of a stopped line
New Line Cancellation after 4pm on the day before install
Missed Appointment Charge
Line Renumber
£69.99
£69.99
£12.00
£69.00
£105.00
£25.00


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